Frequently Asked Questions

1. Are you ABTA / ATOL registered?

Yes we are both ATOL and ABTA PROTECTED. Our ATOL licence number is 11188. We are a member of ABTA, our ABTA number is Y5238. We are monitored by ABTA and adhere to their Code of Conduct.

2. How can I book a villa?

Search through our extensive range of properties to find the perfect holiday home. We also have a 'filter' facility which will assist you with finding the right property for you. When you find a property that you like, you can either book the property online or speak to one of our specialist reservation managers on 01892 836822. We require a non-refundable deposit of £100 or 15% of the total cost, whichever is the greater. This can be paid by Credit/Debit Card, bank transfer or by cheque. We do not charge any surcharge for payments made via credit or charge cards.
The dates on the availability calendar online are accurate to a couple of hours and there is every chance that you will be able to have your chosen villa on your specific dates. However, as the owners also take bookings direct we must ask that you do not book airline tickets or car hire until we have confirmed the dates for you, this normally only takes a few hours.

3. The price of your villas change frequently - why is this?

As our properties are located in different countries, we have to deal in the local currency - therefore we convert this into GBP using the current exchange rate (which changes regularly).

4. What do I need to bring with me to my vacation home?

Every villa has been furnished and equipped to ensure that you have an enjoyable holiday. Each villa contains air conditioning, cable TV, telephone, washer/dryer/ iron and ironing board, kitchen appliances, bed linen, towels, hairdryers, arrival soap and toilet paper.

5. Do you have any adjoining villas?

Yes we do. If you require this then may we suggest you telephone us and allow us the chance to look at all possibilities with you.

6. What is the check-in & check-out time?

The standard check-in time is 4:00 p.m and the standard check-out time is 10:00 a.m.

If you would like an earlier check-in, please contact us (a fee may apply). If you would like a later check-out, the best course of action is to contact the local management company during your stay and they will be able to let you know if this is possible. There may be a fee for this service.

7. When do I pay for the villa?

The deposit payment is due initially when you decide to book the property. The deposit will reserve the property for you until the final payment is due. The remaining balance will be due 10 weeks prior to your arrival date. We will, of course, remind you nearer the time. You can find our full terms and conditions elsewhere on the site.

8. What is your Cancellation Policy?

The deposit paid is non-refundable. If you cancel after the payment of the final balance then all monies will be forfeited.

9. What is the £35 Breakages Insurance?

We appreciate that with excitable children on holiday in a strange home that accidents can, and do, happen. This money covers any accidental or unintentional damage, up to £300. If the local management company feels that damage is deliberate or due to gross neglect or in excess of £300 then extra charges will be payable.

10. Is the property cleaned during our stay?

All villas are professionally cleaned and inspected prior to your arrival. All properties are rented to guests on a "Self-catering" basis. There is a dishwasher, washing machine, dryer, mop, brush and pan for maintaining the property cleanliness during your stay. If you do require any mid-stay cleaning then please contact us at the time of booking and we will be happy to provide you with a quote for this service.

11. How many people are allowed to stay in each home?

Maximum Occupancy
The following are only guidelines, as some of the properties do not have sleeper sofas or pull out beds. Please check the individual descriptions of each villa for actual details. By Florida state law, occupancy must not exceed what is posted for each home. Maximum occupancy includes infants and children.
3 bedrooms sleep a maximum of 8
4 bedrooms sleep a maximum of 10
5 bedrooms sleep a maximum of 12
6 bedrooms sleep a maximum of 14
7 bedrooms sleep a maximum of 16

12. How will I receive my confirmation and arrival instructions?

When you make your booking with us, you will receive a confirmation via email. You will also receive a balance receipt by email after your final payment has been made. Two weeks before your arrival date, we will send you a letter with directions of how to get to your chosen villa, together with the key code to allow access to your holiday villa. If you have any questions at any time, or do not receive any of this correspondence, please do not hesitate to contact us on email, live chat or on 01892 836822.

13. Should I have the pool heated?

Pool heat is available on request all year round. However, during the hot summer months it is not necessary to heat the pools. We do suggest that you consider heating the pool between October and May. The pool heat is preset to a temperature that is considered safe and efficient for the equipment in each villa and cannot be changed. Many of the properties have a spa and the temperature of this is the same as the main pool. (Please do not expect hot-tub temperatures to be available on spas.) Please Note: Electric pool heaters may not provide adequate heating if the air temperature drops below 55 degrees Fahrenheit. Electric heating pumps do not operate effectively below this temperature, and failure of such devices to heat the pool is outside of our control. Every provision is made to ensure that pools are heated as specified, weather conditions can affect the temperature of the pool. If a pool blanket is supplied in the villa then please use them. These will keep the temperature higher in the pool, and make heating the water quicker.

14. How many sun-loungers will my villa have?

This varies from villa to villa - but when we photograph the house, we do not move any around the pool deck - this means you are able to clearly see how many each villa has.

If sun-loungers are important to you, it is best to look at the pool deck photos so that you can see exactly how many there are. Although we do all we can to keep our information up to date, owners can also increase or decrease the number of sun-loungers without warning.

15. How close are the Vacation homes to Disney?

All villas are close to Disney, unless otherwise specified. Many companies make wild claims that villas are 5 minutes away - this may be true at midnight in the middle of November - but impossible at 10am in July or August! All figures on our website are accurate, but please feel free to look at Google maps for an independent view!

16. Are there shops and restaurants nearby?

Yes there are supermarkets, drug stores and restaurants close to all the villas.

17. Are there golf courses nearby?

There are approaching 200 golf courses in Central Florida, so all villas will be close to at least one golf course.

18. Are all the properties non-smoking?

All of the properties are non-smoking. Smoking is permitted outside on the patio area, but please dispose of litter responsibly. Stray cigarette butts can cause untold damage to pool filters.

19. Are there safes in the villas?

This is at the discretion of villa owners - some villas have them and some don't. For security reasons, we don't specify on our website which ones do/don't, but if this is an important factor for you when choosing your villa, please contact us and we will be able to assist you with this. Some villas also have alarms to provide added security.

20. Are there telephones in the villas?

This is at the discretion of villa owners – in this modern age of Wifi and ‘Video Calling’, some villas have telephones and some don't. If this is an important factor for you when choosing your villa, please contact us and we will be able to assist you with this.

21. Do I need an International Driving Permit?

If you hold a full British driving licence then there is currently no requirement to obtain an International Driving Permit.

22. ESTAs

International travellers who are seeking to travel to the United States for business or as a tourist via land and sea and who intend to stay for less than 90 days under the Visa Waiver Program (VWP) must apply for an ESTA (Electronic System for Travel Authorization). The VWP cannot be used if you intend to stay for more than 90 days or if your purpose of travel is for study, employment or to take up permanent residence. If you are arriving in the United States via a land border from Canada or Mexico then you will require a handwritten I-94W unless you already have a valid ESTA.

• For stays over 90 days, or if you intend to work in the US, a Visa will be required. Please refer to the official US government website for up to date information.

• UK passport holders are eligible to apply for an ESTA, as are passport holders from many other countries. For a full list of eligible countries please refer to uk.usembassy.gov/visas/visa-waiver-program.

• Online application for an ESTA takes just a few minutes and everybody that is travelling needs to apply, although this can be done by a third party.

• Please only use the official US government website when applying for an ESTA esta.cbp.dhs.gov Do not use a third party website that charges more than the $21 application fee – this is unnecessary. All these companies will do is fill out the online form on your behalf and charge you a considerable amount of money for doing a few minutes of simple work.

• The current fee for an ESTA is $21, which is $4 towards the administrative costs of issuing the ESTA and $17 which the US government uses to increase tourism. This fee can be made using debit or credit cards as well as American Express and PayPal. If your application is unsuccessful for any reason you will be refunded the $17.

• An ESTA lasts for 2 years from the date of application, or until the expiry date of the passport. If you need to renew your passport at any stage you will need to apply for a new ESTA, regardless of how long you have left on it.

• Always print out your ESTA and have it with you when you check-in with your airline. You will not have to produce it to the Customs & Border Protection (CBP) officers on arrival, they will have an electronic record of your eligibility, but some airlines will want to see it before boarding. On occasions, computer links might not be working as they should between airlines and the CBP so a print-out could save you a lot of stress at the airport and could mean the difference between catching your flight or not.

• Having an ESTA does not guarantee that you will be granted admission into the US, it just gives you permission to travel there. The CBP officer at the point of entry decides if you can enter the country, so be polite and respectful!

• ESTA approval is normally granted within a few minutes but can take up to 72 hours. It is not uncommon for most members of the same family to be approved almost immediately but one person might take a little longer. This might be worrying and frustrating but please don’t get too upset or anxious about it.

• Ideally you should apply for your ESTA before you book your holiday. Refunds will not be given if you or a member of your party are unable to travel because an ESTA has not been approved.

ESTAs can only be applied for online before travel and when making your application you will be required to provide the following information:

• Passport number, expiry date and issuing country details

• Full names of traveller (including middle name)

• Parents name (if known)

• Address you will be staying in whilst you are in the US

• Emergency contact information (this can be somebody in the UK)

• Current employer details (if you are employed)

• Social media information (names you use on Facebook, X, Instagram etc)

If you have visited the following countries after March 1^st 2011 you will not be eligible for an ESTA, instead you will have to apply for a US Visa:

• Iran

• Iraq

• Libya

• North Korea

• Somalia

• Sudan

• Syria

• Yemen

Travellers who will also not be eligible for an ESTA and who must apply to the US Embassy for a Visa include:

• Those who have been arrested (even if the arrest did not result in a criminal conviction)

• Those with a criminal record

• Those who have ever been refused admission into the US

• Those who have been deported from the US

• Those who have previously overstayed under an ESTA

• Those with certain communicable illness

The Rehabilitation of Offenders Act does not apply to US visa law and spent convictions, regardless of when they occurred will have a bearing on a traveller’s eligibility for admission into the United States.

If you have a minor traffic offence which did not result in an arrest and/or conviction you may travel visa free under the Visa Waiver Program, provided you are otherwise qualified.

If the traffic offence occurred in the United States, and there is an outstanding fine against you, or you did not attend your court hearing, it is possible there may be a warrant out for your arrest, and you will experience problems when applying for admission into the United States.  Therefore, you should resolve the issue before travelling by contacting the court where you were to appear. If you do not know the address of the court, the information is available from the Internet at United States Courts

For further information, or for clarification on anything, please refer to the official US Embassy website: uk.usembassy.gov/visas/visa-waiver-program.

23. Can I charge my electric car at the property?

As car technology is evolving, some rental cars may be electric cars. If you need to charge your car using the villa electricity, please let us know as we will need to seek permission from the villa owner – this will also incur an additional cost (we will let you know the cost of this once we have spoken with the owner).

24. Are your villas Pet-Friendly?

In general, the majority of our villas don't accept pets, but it is possible that some villas will accept Pet bookings which we would not always be made aware of. However a 'double-clean' is always carried out to remove any evidence of the pet. Should you require a villa that does not accept Pets, please speak with us prior to booking and we will double-check any specific properties for you.