Debbie's Villas Terms & Conditions

Accommodation Terms & Conditions
Attraction Tickets Terms & Conditions
Pool Heating Terms & Conditions
Sat Nav Rental Terms & Conditions
Mobility Scooter Hire Terms & Conditions
Car Hire Terms & Conditions
Flight Terms & Conditions
Low Deposit Offer Terms & Conditions

1. Accommodation Terms & Conditions

These terms and Conditions ("Agreement") are entered into between the Party Leader (hereinafter referred to as the "Client" and also has "you" or "your") and Debbies Villas (hereinafter referred to as the "Service provider" and also as "we", "our" or "us"). Client and Service provider shall hereinafter collectively be referred to as the "Parties" and individually as the "Party".

All correspondence and documents are sent to the party leader, who is responsible for all payments on the booking, for ensuring that party members are kept informed of booking details and for any cancellation charges. The party leader must be at least 18 years of age at the time of placing the booking.

Please check the confirmation and any other documents carefully, immediately on receipt. You must notify us within 7 days of issue if any details are incorrect.

A contract between the service provider and the Party Leader will come into existence when both a deposit has been paid (or full payment within 10 weeks of departure) and we have dispatched our confirmation invoice.

A deposit of £100 or 15% of the total rental cost, whichever is greater, is payable immediately (this deposit cannot be transferred/used towards the deposit of another of our products). This will be superseded by any low deposit offer we make. If you book within 10 weeks of departure the full amount is due at the time of booking. Your deposit is non-refundable in the event of cancellation and other conditions may also apply. These will be advised at time of booking. The balance of your holiday cost is due not less than 10 weeks prior to departure, as shown on the confirmation invoice. If all payments are not made by the due date, we reserve the right to treat your holiday as cancelled by you and a charge of up to 100% of the final invoice total may be levied. Any late payments (defined as after the due date) may incur a service charge of £10 plus VAT.

We reserve the right to increase/decrease the prices of properties advertised at any time. As our properties are located in different countries, we have to deal in the local currency - therefore we convert this into GBP using the current exchange rate. The cost of your chosen accommodation will be confirmed at time of booking. Once your reservation has been confirmed any future increases in costs will not be applied to your booking.

Bookings outside of the UK - if you are based outside of the UK, we may require an additional security deposit. Please therefore contact us prior to booking.

Should you amend the booking after it has been confirmed, we reserve the right to increase the costs to those currently advertised.

It is your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to your booking. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure.

Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting. For further information contact the Passport Office on 0870 5210410 or visit https://www.gov.uk/browse/citizenship/passports.

Up to date travel advice can be obtained from the Foreign and Commonwealth & Development Office, visit https://www.gov.uk/travelaware.

We do not accept any responsibility if you cannot travel or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.

Our homes are located in residential areas. Parties that exceed the number of people allowed in each home are forbidden.

Check-in time is strictly 4pm and check-out time is strictly 10am. Anything outside of these times must be confirmed in writing prior to arrival and a fee may be payable. Entering the property earlier, or staying beyond the agreed check-out time, is not allowed and the local Management Companies could call law-enforcement agencies to assist them if you disregard these times.

On your arrival, it is in your party's interests to check the property for damages and breakages. If any damages or breakages are found please take photographic evidence and notify the Management Company. After occupying the property for 24 hours you will be liable for any damages or breakages. The property will be checked immediately after guest departure. Should any breakage or damage occur during your stay, you must notify the Management Company immediately. Should the cost of repair or replacement be your responsibility, the Management Company will advise you and will expect the costs to be settled during your stay. We will be notified in this event.

If you wish to change your booking, we will do our best to help you. Any changes made become effective when we have given you written confirmation. An administration fee and/or downgrade fee may be applicable and be chargeable immediately. A downgrade fee is where the amendment you make reduces the total cost of the booking, the fee will relate to the difference in price:

Up to and including £500 - just admin fee

£501-£1000 - £75 plus admin fee

£1001-£2000 - £100 plus admin fee

£2001-£3000 - £200 plus admin fee

£3001+ - £250 plus admin fee

Admin fee is £25 + vat = £30

If you wish to cancel your holiday, you must notify us in writing. Cancellation will become effective from the date it is received at our reservations office. A cancellation notice will be issued as soon as possible. Cancellations made after the deposit has been paid, but before the balance is due, will result in the loss of the deposit. Cancellations made after the balance has been paid and with less then 10 weeks to go before the start of the holiday will result in the loss of all monies paid.

Parents must supervise children at all times, particularly in the pool area, and when accessing the property via an uncarpeted area. Glassware at the poolside is prohibited. It is an unseen danger to you and others.

Occasionally we have to make changes to, and correct errors on, our website and other details, both before & after bookings have been confirmed and to cancel confirmed bookings. Whilst we always try to avoid changes & cancellations, we reserve the right to do so.

Most changes are minor. Occasionally, we need to make an accommodation change. Within the holiday industry, property owners can occasionally change management companies or decide to sell their property, which may cause it to be unavailable. This is unfortunately unavoidable and an industry-wide problem. This is not a 'significant' change as we are almost always able to offer similar replacements. Although having to change your accommodation is a rare occurrence, if it does happen we will act swiftly in order to remedy the situation. If we do have to make a change like this to your booking, we will tell you as soon as possible and will offer you a similar property (same number of bedrooms and similar standard). We ask that you accept these changed arrangements within 3 days so that we can make the amendment to your booking - if you do not confirm within 3 days, we will book the replacement property for you. We will sometimes offer alternatives of a higher standard but these may be subject to a price increase, which we would need you to pay. If we are unable to provide you with a similar standard property to your original, you will have the option of receiving a full refund of all monies you have paid to us. We are usually able to rectify a situation like this within 7 days.

In the unlikely event that you have a complaint whilst on holiday, you must immediately inform the Management Company. (Details of which will be given to you in the final confirmation letter once the final balance has been received.) This gives us the opportunity to put things right for you straight away. If you are not completely satisfied with the solution offered or provided, you should immediately put your complaint in writing to us. We will endeavour to resolve the matter quickly and amicably for you.

In general, the majority of our villas don't accept pets, but it is possible that some villas will accept Pet bookings which we would not always be made aware of. However a 'double-clean' is always carried out to remove any evidence of the pet. Should you require a villa that does not accept Pets, please speak with us prior to booking and we will double-check any specific properties for you.

We are a member of ABTA, membership number Y5238. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. We can also offer you ABTA's scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can't resolve your complaint, go to www.abta.com to use ABTA's simple procedure.

However, if you make a complaint to us after your stay in the property has ended and you have not previously highlighted the issues to us or the Management Company when in the property, we will unfortunately not be able to deal with your complaint as 1) you have not given us the opportunity to rectify matters during your stay 2) It will be very difficult to corroborate your complaint as new customers may already be in the property.

It is a condition of our booking that guests and their party take out adequate travel insurance as soon as the booking is made. We, the owner of the property themselves and the Management Company cannot be held responsible for any accidents, theft, illness, injury (including animal or insect bites) or damages that may occur to the guest or their party. It is the guest's responsibility to protect the property and its contents against damages, theft or loss, as well as their own property. All such incidents should be reported to the local Management Company immediately so a record can be kept.

In the event you do suffer injury or illness whilst on holiday unconnected with arrangements made by us, we will endeavour to offer help and guidance and any assistance we can, provided you contact the Management Company responsible for the property.

If, in the opinion of any person in authority you appear to be unfit or are likely to cause disturbance or damage to the rental property, we reserve the right to terminate your holiday arrangements with us. We also reserve the right to cancel any booking made under false pretences, for groups exceeding the maximum occupancy of the property or for other legal reasons.

Florida is a rapidly expanding growth State and therefore construction may occur in or around the development in which your home is located. We have no control over this, and accept no liability for any inconvenience or disturbance that may be caused by such construction. We will not be liable to make alternative arrangements for accommodation nor will we cover any costs you incur or make any refunds.

We cannot and do not accept responsibility for any cancellation, alteration, or amendment to your booking brought about by way of: riot, civil strife, industrial dispute, natural and nuclear disaster, fire, adverse weather conditions, technical problems, closure or congestion of airports, cancellations or changes of schedules by airlines and similar events beyond our control.

If, at time of booking, you select and book a property and another travel service with us (car hire or attraction tickets) and the travel service amounts to at least 25% of the total value of the booking, then this will be considered a 'Package' under the Package Travel Regulations. If you book accommodation only, this is not covered under the Package Travel Regulations.

If, after booking and making payment, you subsequently add another of our products (for example, car hire or attraction tickets) to your booking, although we may link the two together to assist with our administration process, this will not be classed as a 'Package' under the Package Travel Regulations. However, any car hire or villa or attraction purchased at the same time as booking a flight with us will be financially protected under the ATOL Scheme.

Packages that do not include flights, are financially protected by way of a bond held by ABTA – The Travel Association, 30 Park Street, London, SE1 9EQ, www.abta.com. You agree to accept that in the event of our insolvency ABTA may arrange for the services you have bought to continue, or for a suitable alternative to be provided at the same cost as your original booking. You also agree to accept that in circumstances where the travel service supplier provides the services you have bought, you agree to pay any outstanding sum under your contract with us to that alternative travel service provider. However, you also agree that in some cases the services will not be provided, in which case you will be entitled to make a claim under ABTA’s Scheme of Protection (or your payment card issuer where applicable) for a refund of the monies you have paid.

Other arrangements that do not create a package are not financially protected.

By placing a reservation with us, you are deemed to have accepted our terms and conditions.

All contracts with us are made subject to the terms of these booking conditions and are governed by English laws and the exclusive jurisdiction of the English Courts.

Terms and conditions are correct at time of booking, but are subject to change without notice.

Top

2. Attraction Tickets Terms & Conditions

We have no control over the experiences/attractions/tours that we feature either online or in printed material. All details and descriptions published by us are for guidance only. We endeavour to ensure that all information and prices on our website and printed material are accurate, however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances.

Disney Reservation System - Important:

The Disney Parks have introduced a Reservations System, where you are required to book your days into the parks (you will be provided with the Disney tickets once full payment has been made for them).

We have no control over the availability of these parks and it is your responsibility to ensure that you book you and your party into the parks that you require. We cannot be held liable for any losses incurred as a result of you or your party members being unable to book days into parks.

UPDATE: The Reservation System will be scrapped from the 9th January 2024, so all tickets after this date will not be required to book park days.

Pricing:

The prices quoted on our website and in our printed material are correct at that time, but sometimes it is necessary to change these without notice. The price of your tickets will be confirmed at the time of booking. Once you have paid for your tickets in full or paid a deposit on a booking, we will not increase the price of your tickets. Persons ordering tickets must be over 18 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services.

Depositable tickets:

A £20 (per person, per ticket) deposit will be required at the point of booking. Any order received within 10 weeks of departure will require payment in full at the time of booking.

Confirmation:

Once a payment has been made for your tickets we will issue a confirmation of booking. It is your responsibility to check this confirmation, and to urgently advise us if there are any errors or omissions. We will not accept liability for any matter arising as a result of such error or omission if you fail to do so. Alteration or cancellation of the booking by you once a confirmation of booking has been issued will be subject to the charges outlined in the 'if you change or cancel your booking' section below.

Collection of Tickets:

Ticket orders will be placed under the lead passenger name as it appears on the booking. The name must be how it appears on their Passport and Driving Licence. The lead passenger will be the only person able to pick up the Theme Park tickets. The lead passenger must have both A) credit or debit card in their name and B) Government issued ID.

If you change or cancel your booking:

If you wish to change or cancel your booking after the confirmation has been sent you should contact us immediately and we will try to meet the request. If we are able to make the change requested, a non-refundable administration fee will be payable, as well as any applicable rate changes or extra costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. You should be aware that these costs might be more expensive the closer to the date that arrangements are to take place so you should contact us as soon as possible.

If you wish to cancel your ticket order with us more than 10 weeks prior to your arrival date then any money you have paid, except the deposit, will be returned to you, less any administration fees or costs charged by the supplier. If your ticket purchase qualified you for our free Brit Guide to Orlando, then the cost of this book (£19.99) will be chargeable and deducted from any refund due. Ticket orders cancelled within 10 weeks of arrival date will result in the loss of all monies paid. All bookings for Discovery Cove are subject to 100% cancellation fees once we have confirmed the booking to you. There can be no refunds or amendments (for example from Swim to Non Swim) or cancellations unless there has been an error by us.

If we change or cancel your booking:

On occasion it may be necessary to amend certain arrangements or cancel them (for example, certain tours and experiences require a minimum number of participants before the tour/experience can take place and if this number is not reached the arrangements will be cancelled). We reserve the right to amend or cancel arrangements at any time. If we have to make a major change or cancel your arrangements, we will tell you as soon as possible and if there is time to do so before the arrangements are due to start, we will offer you the choice of accepting the changed arrangements, having a refund of all monies paid in respect of the changed or cancelled element or accepting an offer of alternative arrangements. You must notify us of your choice within 7 days of our offer. If you fail to do so we will assume that you have chosen to accept the change or alternative arrangements.

The above sets out the maximum extent of our liability for changes and cancellations and we regret we cannot meet any expenses or losses you may incur as a result of any change or cancellation. The above options will not be available if we make a minor change or cancel as a result of your failure to make full payment on time or where the change(s) or cancellation by us arises out of alterations to the confirmed booking requested by you.

Force Majeure:

Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the supplier(s) concerned's control. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure.

Our Commitment:

We have a duty to select the suppliers of the services making up your booking with us with reasonable skill and care. We have no liability to you for the actual provision of the services, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, providing we have selected the suppliers with reasonable care and skill, we will have no liability to you for anything that happens during the service in question or any acts or omissions of the supplier, its employees or agents.

Our only obligations to you in relation to bookings we make for tickets or vouchers to enable entrance/access to particular attractions or theme parks (other than those which are expressly set out in these conditions) are to take your booking in accordance with your instructions and provide you with a ticket or voucher to enable entry/access to the arrangement(s) in question. We cannot accept any liability for the provision of the arrangements themselves which are provided by the suppliers of those arrangements or for the acts or omissions of the supplier(s) concerned or any of its employees, agents, suppliers or subcontractors. The terms and conditions of the supplier concerned will apply to the arrangement(s) in question. Copies of those terms and conditions are available on request.

Liability:

We will not be responsible:-

(i) where the arrangements cannot be provided or cannot be provided as described due to circumstances beyond ours or the applicable supplier's control;

(ii) where you incur any loss or damage that relates to any business activity; or which could not have been foreseen at the time you made your booking in the light of the information you gave to us at the time of booking;

(iii) for any information about the arrangements that we pass on to you in good faith;

In the event that we are found liable to you under these terms, our maximum liability to you is limited to the cost of the attraction ticket (or the appropriate proportion of this if not everyone in your party is affected).

We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

Conditions of Suppliers:

The services which make up your booking are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned.

Top

3. Pool Heating Terms & Conditions

The pool heaters will not heat the pool to 'bath' temperature, but will take the chill out of the water. Very often during the cooler months of the year the pool may still feel 'fresh' but it will not be icy cold.

Pool heaters maintain a water temperature of about 10°F above the actual air temperature, with a maximum of approximately 85°F. An 80°F water temperature will still feel 'fresh' when the outside temperature is in the high eighties. The majority of pool heaters operate for 12 hours each day at the same time as the pool pump is running. They do not operate 24 hours per day. For this reason the pool will feel a little cooler first thing in the morning and will take some time to reach its maximum heat.

Under normal weather conditions the temperature will be around 75°F. However, when the outside temperature drops below 55°F the heater will automatically switch itself off to prevent overheating through constant use. As soon as the temperature rises above 55°F the heater will resume. This does mean, however, that the pool will not be as warm as usual. As this is completely beyond our control and the pool heater mechanism is working to constantly check the outside temperature, a refund will not be given under these circumstances.

Some pools have blankets which are giant bubble wrap covers. In order for the pools to maintain their heat when not in use the blanket must be placed bubble-side down on the surface of the pool.

Guests are not permitted to touch the pool heater controls and in doing so will forfeit any payment made. Any problems should be reported immediately to the local management company.

Pool heating complaints and requests for refunds must be made during the holiday. This is purely because we have no way of validating any claim that the water wasn’t hot enough or that the heater wasn’t working. If you feel it isn’t working during your stay then report it immediately so that the local management company can look into this so that you can fully enjoy the pool – or get it turned off so that you can get a refund for unused days.

Please note that if you book pool heating directly with the management company (i.e. you pay them for this service), we are unable to deal with any pool heating complaints you may have as you would need to contact the management company directly for this.

Top

4. Sat Nav Rental Terms & Conditions

We use Royal Mail Special Delivery to deliver your Sat Nav. A prepaid return envelope will be included. In the event of Royal Mail strike action alternative postal arrangements will be made. Sat Nav bookings will only be accepted from UK customers.

All equipment is the responsibility of the renter. You are responsible for the return and safety of the equipment. This means you are financially responsible for the equipment in the event of loss or damage of the unit and/or any components.

All Sat Navs are loaded with the latest available USA maps from the manufacturer. Sometimes customers have downloaded updates, we cannot be held responsible for the accuracy of these maps.

Unless contacted immediately it is assumed the Sat Nav was delivered in working order and all items included.

The Sat Nav unit should be returned within five working days of your return to the UK. This is to ensure our next customer receives the Sat Nav in time for their holiday. Failure to return the Sat Nav on time may lead to a late payment fee of £25 (+VAT) per week or part of.

By placing an order to hire our Sat Nav unit you are agreeing to the terms and conditions laid out.

Top

5. Mobility Scooter Hire Terms & Conditions

Mobility scooter hire can be added to your booking as an optional extra at any time. No additional licence or insurance is required to use a mobility scooter during your holiday, but you are responsible for any damage or injury to yourself, other people, property, vehicles or the mobility scooter itself, no matter how it was caused. Your property breakage insurance does not cover any costs associated with damage or injury caused as a result of using the scooter.

The mobility scooter will be checked, the battery will be charged and it will be in your holiday accommodation prior to your arrival. The mobility scooter dismantles into several pieces for ease of travel. The battery is removable and chargeable (overnight is usually advised so you are ready to head off the next day). You will be given full operating instructions and the contact details of a local representative should you require any assistance. The weight limit is 23 stone (322lbs/146kg)

Top

6. Car Hire Terms & Conditions

When you collect your car, you will also be required to enter into a contract with the individual car rental supplier which contains your responsibilities in relation to the rental vehicle. You should satisfy yourself that you understand and agree to those terms and conditions before you accept your car, as you will be legally bound to the supplier under that contract. *A copy of the standard Rental Agreement used by the supplier in the country where you are hiring your vehicle can be supplied to you before you make your booking if you should request it.

Our Prices

Our car rental prices are correct at the time of publishing on our website. Prices shown are for the group of car (see below) and requested rental period. We reserve the right to alter any of our advertised prices at any time before your contract is confirmed. You will be advised of the current rental price together with the cost of each optional extra that you choose, before your contract is confirmed. (Note that where seasonal rates apply, the rate will be the rate applicable on the date of collection, even if the period of hire extends into another season, unless otherwise advised.)

What is included

Our prices include unlimited mileage (excluding certain types of vehicles in some locations advised at the time of booking as per our website), collision damage waiver, third party insurance cover (including supplementary liability insurance in the USA, unless requested otherwise), theft protection insurance, any airport surcharges and all applicable government and/or state imposed taxes (plus bail bond in Spain).

What is excluded

All charges and taxes payable directly to the car rental supplier on collection of your vehicle and which include, without limitation, fuel, special request items (such as roof racks and child/baby seats), any additional drivers and/or young driver surcharges, and any local charges for delivery and collection out of hours or one way airport fees, as these vary according to the location of the collection point. We will advise you of additional charges and taxes when you make your booking;

Making a booking and payment

Bookings may be made online or by calling our Reservations department. You must pay a deposit at the time of booking, with the balance of the total price for your car rental, including any optional extras, being due to us at the balance due date on your booking confirmation. Bookings made 10 weeks or less before the collection date must be paid in full at the time of booking. If we do not receive your balance by the due date, we may cancel your booking and your deposit will be lost.

Your booking is confirmed and a contract between us exists when we issue our confirmation invoice, provided that you have made the booking payment due to us. Please check your invoice carefully and report any incorrect or incomplete information to us immediately.

You must ensure that the lead driver name is the same as shown on your driving licence and that the age is correct at time of vehicle pick up

Payments must be made by bank transfer or debit/credit card. Payments for bookings online are made via our secure payment site.

Your responsibility for your booking:

When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. This means that you are responsible for making all payments due, notifying us if any changes or cancellations are required, and for receiving the confirmation and keeping your party informed.

You must advise us of your age and the ages of any additional drivers when making your booking. Minimum and maximum age limits vary according to the terms of the local car rental supplier. These will be cleary displayed on our website for each car and supplier. Usually drivers must be 21 years or over with at least 12 months’ minimum driving experience and in some countries there is an additional surcharge payable locally for drivers under 25 years.

Drivers must hold and produce on the collection of their rental car an original full and clean driving licence from their country of residence for at least one year (some car rental companies may require up to 3 years depending on the vehicle type). No photocopies are accepted. In some cases an international driving permit may be required. A car rental supplier may refuse to rent a car to a person with endorsements on their licence or who, in their opinion, is unfit to drive or does not meet eligibility requirements. No refunds will be given for rentals rejected due to non-production of a driving licence or non-disclosed endorsements.

Your rental car

All rental cars that we arrange with our suppliers are subject to availability. Cars are classified in groups based on the specifications of the car (e.g. “Ford Fiesta or similar”) and so when you make a booking with us, we may arrange the supply of a different make, model or fuel type to the car shown on your booking, as long as the vehicle has a similar size and specification.

At the time of collection the renter (lead driver) is required to sign a contract/rental agreement with the local car rental company. Please ensure you have read this contract fully and have checked with the supplier if you are unsure of any details. Once signed, the renter accepts the terms and conditions of the company and we have no liability under that agreement.

The rental vehicle has been booked based on the information given by you at the time of booking. If you decide to upgrade locally you are liable for all upgrade charges. Please ensure that you read all documentation thoroughly before signing.

Additional items such as baby/child seats, roof racks, ski racks, snow chains, satellite navigation and consoles, are subject to availability and cannot be guaranteed at any time. In most cases a small charge will be made and may be subject to local taxes and surcharges. This is payable to the supplier on collection of the car.

Amendments to your booking

After our confirmation has been issued, any requests for changes must be sent to us in writing by the person who made the booking. We will do our best to try to arrange your requested changes with the supplier; however, we cannot guarantee that we will be able to make the changes requested as they will be applicable at the time of change. Please note many suppliers do not allow amendments to existing bookings and ask you to cancel and rebook at the new advertised price. An admin fee or loss of original deposit may also be applicable.

Cancellations by you

If you want to cancel your booking at any time before the car hire commencement date, the lead person on the booking must send an email to us quoting your booking reference. Your cancellation will take effect from the time we receive your communication. All cancellations will result in the loss of the deposit paid or, if cancelled after the balance has been paid, but before 48 hours of the vehicle collection time, 50% of the rental cost, will be forfeited. If you cancel within 48 hours of arrival, the cancellation charge is 100% of monies paid.

We will have no liability to provide a refund if the supplier does not provide the rental car to you because you fail to produce the necessary documents on collection, if you don’t have a credit card or are refused a rental due to the fact they have a DNR (“Do Not Rent” list) in place or if you return the car before the agreed drop-off date. Please note if you don’t arrive to collect your car no refund will be made and the rental will be charged at 100% fee. If in the case you are delayed you need to contact us immediately and we will endeavour to assist but can’t guarantee the car will be held.

Changes or cancellations by us

We reserve the right to change or cancel your booking.

If we make a change to your booking, other than as a result of circumstances beyond our control (as defined below), and you don’t want to accept it, you can take any alternative car rental we are able to offer you (in which case you will pay the increase in cost if the replacement is advertised at a higher price than your original booking, or receive a refund of the difference if it is less expensive) or you can take a refund of the money you’ve paid to us. This does not apply where the change is not material.

Examples of non-material changes include, but are not limited to, change of car to a similar size or specification. We will not be liable for any change that results from circumstances beyond our control.

If we have to cancel your booking, other than as a result of circumstances beyond our control again, we may be able to offer you an alternative. If you accept it, you would pay the difference if it was advertised at a higher price than your original car rental, or receive a refund if it was advertised at a lower price. Or we will simply refund the monies you have paid us for your car rental if you don’t wish to accept the offered vehicle.

We will not be responsible to pay any compensation following a change or cancellation by us. Any amendment or cancellation fees you incur in terms of other arrangements you have made with other providers under separate contracts or the cost of securing alternative car hire are not claimable from us.

Our responsibility for your booking

We have a duty to use reasonable skill and care in selecting car rental suppliers to provide your car hire and in making your car rental arrangements with those suppliers. We will be liable to you if we have breached those duties. Therefore, provided we have selected your car rental supplier with reasonable skill and care, we have no liability to you arising out of the car rental itself or any acts or omissions of the supplier or others.

Without limitation to the above, we have no liability in the following situations:

where the car rental cannot be provided as booked due to circumstances outside our control
where you incur any loss or damage that could not have been foreseen at the time of your booking, based on the information provided by you
where you incur any loss or damage that relates to any business activity; and where any loss or damage relates to any services that do not form part of our contract with you

Your responsibilities

Without limiting any of your responsibilities under any other section of these booking conditions, the following are your responsibilities under your contract with us:

If you are collecting your car at the airport, you must provide us with the correct outbound flight number and estimated arrival time when making your booking. If not possible at the time of booking, please ensure this information is provided to our Reservations team more than 7 days before your car collection date. If we are not supplied with the correct flight information in good time and as a result, the car rental supplier does not have a car for your collection at the time specified in your booking, neither we nor the supplier has any liability to you. Note that if your flight is delayed you may incur additional charges to the supplier for waiting time.

When picking up your rental car, you must present your original rental voucher and your full valid driving licence (as detailed under Eligibility). Failure to present the correct documentation may result in the supplier refusing to supply the vehicle to you. No refund will be given in these circumstances.

You must pay the car rental supplier any charges and taxes not included in the car rental price on collection of your vehicle, as well as any deposit for fuel or excess required. We advise that ALL named drivers carry a valid credit card. If you have taken out SuperMax insurance or any other insurance to waive your excess, it is your responsibility to notify this to the car rental supplier on collection of your vehicle. We are not responsible for any deposit or other payment you make to the car rental supplier in relation to the excess.

You must not exceed the permitted maximum of passengers for the car. Insurances may be invalidated if passengers exceed the permitted maximum.

You must check with the car rental supplier on collection, the arrangements regarding fuel. Cars are usually supplied with a full tank of fuel and this is charged for at the time of collection. We are not liable for the arrangements regarding fuel.

You must conduct a thorough check of the condition of the car before accepting it and you must note any scratches or dents on the supplier’s car rental contract.

Where deposits are required to be made with the car rental supplier, a major credit card is usually required for these purposes. The credit card holder should be the main driver otherwise additional charges may apply.

If driving across different countries, states or provinces please check that this is permitted by the supplier before doing so and note that this may be charged for. Failure to obtain prior permission may result in the renter’s insurance policy being void and the renter may then be subject to all charges personally.

In the U.S.A. if you drive through an ORT (Open Road Tolling) lane you will not be given the option to pay for the toll but will automatically activate the E Toll pass in your vehicle. You may then be charged by the car rental supplier for the amount of each toll, administration fee, fines and/or penalties, please check this in the terms and conditions of your booking with your chosen car rental supplier.

Upon collection of your vehicle and during the hire, if you are dissatisfied in any way with the standard of the vehicle, you must report this to the rental supplier immediately and to us in writing within 14 days of your return.

In case of breakdown or mechanical difficulties, you must immediately call the car hire company, whose telephone number will appear on the rental agreement. Authority to obtain repairs or replacement cars must be given by the local car hire company. If you are involved in an accident in the hire car, the local police and the car hire company must be informed, even if there is no damage excess. You must keep copies of any relevant documentation you are asked to complete.

You are responsible for any parking fines, toll charges, tow away charges or impounding fees incurred by you. Please note that this rule also applies to airport waiting areas and cars must be redelivered to points as instructed at time of collection.

Complaints

Any problem that arises during your car rental period should be raised with the car rental supplier or with us immediately who will endeavour to put things right. In the event of a problem with your car hire booking that cannot be resolved locally with the car rental company please contact us. You should also try to find a solution before the end of the car rental period. If the problem is not resolved locally, please follow this up within 14 days after the end of the car hire period by writing to us. If you fail to follow this simple procedure, we will have been deprived of the opportunity to investigate and rectify your complaint during the car hire period and this may affect your rights under this contract.

Any dispute or claim arising out of this contract that can’t be settled between us can be referred by you to the ABTA arbitration scheme or to a court. We agree that the courts of England and Wales have jurisdiction and that English law applies (unless you live in Scotland or Northern Ireland in which case you can bring proceedings in your local court under Scottish or Northern Irish law, as applicable).

If a court or tribunal applies any law other than English law, we shall (in respect of all exclusions and limitations of liability) be entitled to the maximum protection allowed by that law including statutory protection of limitation as to the amount of damages recoverable.

Summary of insurances

The following is a general summary of the insurances typically included in the car rental contract with your car rental supplier. The precise terms of the insurances vary according to the car rental supplier.

Third Party Insurance

Third party insurance covers damage to the property of a third party caused by your vehicle. Please refer to the suppliers Rental Agreements for details on any applicable excesses

Collision Damage Waiver

Collision Damage Waiver waives your liability to pay for any damage caused to the vehicle during the period of hire, subject to the exclusions listed below. Your liability is waived subject to you paying a charge, referred to as an “excess”, which limits your liability to the cost of the excess only. In some instances, an excess will not apply and you will be advised of this at the time of making your booking.

Exclusions include:

When damage is caused to windows/windscreen, interior, wheels, tyres, underside or roof of the car
Where any rental vehicle has been driven off-road, on un-tarmacked roads, without due care and attention or negligently
Where the driver is under the influence of alcohol or drugs
Where the driver(s) is not named on the rental agreement
When damage is caused by the rental vehicle being towed away by any unauthorised third party

Where an exclusion applies, your liability to pay for any damage will not be waived and you may be liable for the full cost up to and exceeding the excess.

Theft Protection insurance

Theft Protection (sometimes known as Theft Waiver) provides coverage for the theft or damage resulting from attempted theft of the vehicle, its parts and accessories up to their full value, and any loss that your car rental supplier may incur. You are responsible for the excess of the claim - this may cover single or multiple parts of the vehicle which are damaged at the same time. Where damage is caused to the vehicle on separate occasions, each incident will be considered as a separate claim,which you will be required to pay as part of the overall excess deposit (unless you are advised that this is not applicable at the time of making your booking). Once the rental vehicle is in your possession, your loss will be limited provided the keys are returned in accordance with the terms and conditions of your rental contract with the supplier.

Exclusions include:

Where the keys are lost, damaged or stolen, you will be liable for the reasonable costs of obtaining replacement keys which will be in addition to any excess deposit paid. further costs exceeding the excess will apply if the loss, damage or theft of the keys is directly related to the theft of the vehicle. These costs will be defined by the supplier.

Electric cars:

As car technology is evolving, some rental cars may be electric cars. If you need to charge your car using the villa electricity, please let us know as we will need to seek permission from the villa owner – this will also incur an additional cost (we will let you know the cost of this once we have spoken with the owner).

Top

7. Flight Terms & Conditions

By making a booking, you agree on behalf of all persons detailed on the booking that:

you have read these Booking Conditions and have the authority to and does agree to be bound by them;
you consent to our use of personal data in accordance with our Privacy Policy and are authorised on behalf of all persons named on the booking to disclose their personal details to us, including where applicable, special categories of data (such as information on health conditions or disabilities and dietary requirements);
you are over 18 years of age and resident in the United Kingdom and where placing an order for services with age restrictions declare that you and all members of the party are of the appropriate age to purchase those services;
you accept financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

Please Note: We act as a Principal in the sale of flight only bookings.

Booking and Paying for your Flight Booking

Full payment of the cost of your chosen Flight Booking is required at the time of booking unless you have purchased from us both a 'depositable fare' and a ground element such as accommodation or car hire. You must also pay all applicable booking fees.

Your booking is confirmed and a binding contract between you and us will come into existence when we despatch the booking confirmation or your flight tickets.

Please check this confirmation / tickets and all other booking documents carefully, as soon as you receive them. You must contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later.

Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately, as changes cannot be made later and it may harm your rights if we are not notified of any inaccuracies in any document immediately. Please ensure that the names given, together with date of birth and sex are the same as in the relevant passport.

Accuracy

We endeavour to ensure that all the information and prices both on our website and in any advertising material that we publish are accurate, however, occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the Flight Booking that you wish to book before your booking is confirmed.

Special Requests

If you have any special requests, please let us know at the time of booking. We will pass on all such requests to the supplier of your Flight Booking but we do not guarantee that they will be met and we will have no liability to you if they are not.

We do not accept bookings that are conditional upon any special request being met.

Insurance

Adequate travel insurance is a condition of your contract with us. You must be satisfied that your insurance fully covers all your personal requirements including pre-existing medical conditions, cancellation charges, medical expenses, etc. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.

Fitness to Travel and Medical Conditions

If you or any member of your party has any medical problem or disability which may affect your trip, please provide us with full details before you make your booking so that we can try to advise you as to the suitability of your chosen Flight Booking. If you do not do this and we are subsequently unable to properly accommodate the needs of the person(s) concerned, we reserve the right to cancel your booking (or part of it) and impose applicable cancellation charges.

Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.

Complaints

If you have a problem during your flight, this must be reported directly to the Airline immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances.

We make every effort to ensure that your Flight Booking runs smoothly but if you do have a problem during your flight, please inform both ourselves and the relevant supplier immediately who will endeavour to investigate. If the matter cannot be resolved promptly please contact us within 28 days of your flight giving your booking reference and all other relevant information. Failure to follow the procedure set out in this clause may affect ours and the applicable supplier’s ability to investigate your complaint, and will affect your rights under this contract.

Please note that we offer an Alternative Dispute Resolution service through our ABTA membership.

Passport, Visa and Immigration Requirements and Health Formalities

It is your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to your flight booking. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure. Airlines also have differing policies regarding flying whilst pregnant, so please consult your doctor and/or airline for advice.

Up to date travel advice can be obtained from the Foreign and Commonwealth & Development Office, visit https://www.gov.uk/travelaware.

Conditions of Suppliers

The services that make up your Flight Booking are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions and conditions of carriage which will form part of your contract with us. Some of these terms and conditions and conditions of carriage may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions can be accessed through the booking process - please contact us should you require any clarification on these terms and conditions.

Foreign Office Advice

You are responsible for making yourself aware of Foreign Office advice in regard to the safety of the countries and areas in which you will be travelling and to make your decisions accordingly. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure.

Jurisdiction and Applicable Law

These Booking Terms and Conditions and any agreement to which they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only.

ABTA

We are a Member of ABTA, membership number Y5238. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on https://www.abta.com.

Advance Passenger Information

A number of Governments have introduced new requirements for air carriers to provide personal information about all travellers on their aircraft to the Authorities before the aircraft leaves the UK. The data will be collected either at the airport when you check in or in some circumstances when, or after you make your booking. Accordingly, you are advised to allow extra time to check in for your flight. Where we collect this data, we will treat it in accordance with our privacy policy.

When do I check in?

In relation to check-in, you must arrive at the airport at the time your airline requires this, even if you have checked in online. If you fail to do so, you may be refused access to the flight and deemed to be a no show: No refunds will be made and 100% cancellation charges will be applied to the full cost of your booking and not just the flight arrangement.

Outward and return tickets

Both the outward and return portions of your ticket must be used. If you do not use the outward portion, including any internal or connecting flights, you will not be allowed to utilise the return portion. We will make no refund in these circumstances. If you are travelling on an e-ticket, you must take your travel itinerary and any ground arrangement vouchers with you. Your first name and surname on your ticket must match those on your passport or you may not be allowed to travel and insurance cover may be invalid. If you change your name between booking and departure (e.g., newly-weds), you must notify us immediately.

Connecting Flights / Missed Connections

When you are booking flight arrangements that include a connection, we would strongly recommend that you book your ticket as a ‘through ticket’ and not as two individual flights. This is to ensure that sufficient time is allowed between flights for you to make your connection and to ensure that the airline will assist you should any difficulties arise with the connection due to a delayed first flight.

In the event that you have booked connecting flights and you do miss your connection, please contact either the airline directly or your travel agent immediately.

Delays and Assistance

If you or any member of your party misses your flight or other transport arrangement, it is cancelled or you are subject to a delay of over 3 hours for any reason, you must contact us and the airline or other transport supplier concerned immediately.

Under EU Law, you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. If the airline does not comply with these rules you should complain to the CAA at www.caa.co.uk/passengers. Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday price from us.

The Package Travel and Linked Travel Arrangements Regulations 2018 provide that in the event that you experience difficulty for any reason, we will offer you such prompt assistance as is appropriate in the circumstances. In particular, we will provide you with appropriate information on health services, local authorities and consular assistance, and assistance with distance communications and finding alternative travel arrangements. Where you require assistance which is not owing to any failure by us, our employees or sub-contractors, we will not be liable for the costs of any alternative travel arrangements or other such assistance you require. Any supplier, airline or other transport supplier may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them.

Subject to the other terms of these conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before making your own travel arrangements. Furthermore, we reserve the right to charge you a fee for our assistance in the event that the difficulty is caused intentionally by you or a member of your party, or otherwise through your or your party's negligence.

We cannot accept liability for any delay which is due to any of the reasons set out in the Force Majeure clause of these booking conditions (which includes the behaviour of any passenger(s) on any flight who, for example, fails to check in or board on time).

A delay or cancellation to your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight.

Luggage

We cannot accept responsibility for any loss, damage or delay to your luggage unless directly caused by the negligence of one of our employees/suppliers. In the unlikely event that your luggage is lost, damaged or delayed in transit, you must immediately report this to the airline and seek a resolution from them. If you fail to report any loss, damage or delay in accordance with the airline’s terms and conditions, neither we nor the airline can consider your claim.

Luggage Allowance

Some airlines allow a free checked baggage allowance for your flight which will depend on the airline, destination and class of travel. This allowance will be based on the weight of your baggage and/or the number of pieces. You will be subject to excess baggage charges by the airline if you exceed the stated allowance. Children and infants may have a reduced allowance for checked baggage. Restrictions also apply to the amount of cabin baggage you can take onboard the aircraft. Please contact us or the airline if you are in doubt about your baggage allowances. Please note, many airports are introducing weight limits for individual items of baggage which are checked in for carriage in the aircraft hold. This policy relates only to single items and does not affect the overall baggage allowance for individual airlines. Passengers will be required to re-pack baggage to achieve the single item limit. If you need to carry items which exceed the weight limit such as sporting equipment, musical instruments, electric wheelchairs or TV news cameras etc, you should make special arrangements with your airline in advance as no responsibility for their carriage is accepted.

Infants

To be classified as an infant, a child must be under age 2 at the date of return travel. At present, an infant is permitted to travel on an adult’s lap.

Aircraft Changes and Seating

We may be able to provide you with an indication of the type of aircraft that may be used in your Flight Booking, on behalf of the Supplier, but any such information given is provided by way of a guide only and is not a representation or a guarantee as to the actual aircraft that will be used in your Flight Booking. From time to time the Supplier may be constrained to change the type of aircraft used for the performance of your Flight Booking and the Supplier reserves the right to do so.

Where you are able to select seats for your Flight Booking, those seat selections are merely a suggestion of preference and are not guaranteed. In the event of a change of aircraft type or other operational change on the part of the Supplier those seat selections may no longer be applicable or available. In such circumstances, neither we nor the Supplier can accept liability or responsibility for any inconvenience arising as a result. Pre-booking seats (outside of the usual check-in time) will likely incur a per passenger charge and the fee will vary depending on the airline – if you require any clarification on this, please contact us prior to booking.

ATOL Certificate

Upon booking, we will issue you with an ATOL Certificate. Upon receipt, if you believe that any details on the ATOL Certificate are wrong you must advise us immediately.

Changes Made by You

If you wish to change any part of your Flight Booking after our confirmation invoice has been issued, you must inform us in writing as soon as possible. This should be done by the first named person on the booking.

Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change. Where we can meet a request, all changes will be subject to payment of a per person administration fee, per change (as advised to you at the time of your requested change) as well as any applicable rate changes or extra costs incurred together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Where we are unable to assist you and you do not wish to proceed with the original Flight Booking we will treat this as a cancellation by you and normal cancellation terms will apply.

Changes Made by Us

We may need to make a major change to your booking if a flight is cancelled or amended. We will try and offer you alternative arrangements but if this is not possible, we will refund all your monies paid. If it’s a major change and your flight booking is part of a Package, under the Package Travel Regulations we are obliged to give you a full refund for the whole package. However we will not be responsible to pay any compensation following a change or cancellation by us. Any amendment or cancellation fees you incur in terms of other arrangements you have made with other providers under separate contracts or the cost of securing alternative car hire are not claimable from us.

If You Cancel Your Flight Booking

If you or any other member of your party decides to cancel your confirmed Flight Booking you must notify us in writing (email is sufficient). Your notice of cancellation will only take effect when it is received in writing by us at our offices and will be effective from the date on which we receive it.

Please Note: Since we are subject to the fare rules of the various airlines that we work with, all cancellations within weeks of the date of the flight will be subject to a charge equal to 100% of the cost of your Flight Booking. For flights that require full payment upon booking, any cancellation will result in the loss of all monies. For depositable flights, cancellations made greater than weeks before the date of the flight will result in the loss of deposit.

We will deduct the cancellation charge(s) from any monies you have already paid to us.

Insolvency Protection

We provide financial security for Flight Bookings that we sell when acting as a Principal by way of our Air Travel Organiser’s Licence number 11188, issued by the Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email: claims@caa.co.uk

All of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/atolcertificate.

When you buy an ATOL protected product from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. For further information, visit the ATOL website at www.atol.org.uk. The price of our flight inclusive arrangements includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices. ATOL protection extends primarily to customers who book and pay in the United Kingdom.

We will provide you with the services listed on the ATOL Certificate. In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL Scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

Your Behaviour

All customers are expected to conduct themselves in an orderly and acceptable manner. If in our opinion or in the opinion of any person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any third party or damage to property, we reserve the right to terminate your Booking immediately (including other elements of your Package if applicable).

In the event of such termination our liability to you and/or your party will cease. We will have no further obligations to you and/or your party. No refunds for lost transport or any other service will be made and we will not pay any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the airline concerned. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your Flight Booking or with us.

Top

8. Low Deposit Offer Terms & Conditions

Sometimes we will make a ‘low deposit offer’. This means you will have the option to pay a lower deposit than usual – the remainder of your deposit balance will then be due at a later time (which will be confirmed to you at the time of booking). The full balance due date would remain the same as usual. You will see the low deposit offer option when you make your booking. You do not have to select this option as you will also have the option to pay the deposit in full. If the booking you make has a deposit lower than the low deposit offer amount, you will pay the lower amount.

If you cancel your booking in full after paying the low deposit but before the deposit balance is due, the low deposit is non-refundable. If you make a new booking which includes a non-depositable flight, the low deposit option will not be available. If you make a new booking which includes a non-depositable attraction ticket (eg full payment required), the low deposit option will still be available but the amount due will reflect the full payment required If you cancel your booking after paying both the low deposit and the deposit balance, the whole deposit is non-refundable. If you pay your low deposit, but do not pay the deposit balance by the due date, the booking will be cancelled and the low deposit payment is non-refundable. If you make an amendment to your booking after the low deposit payment has been made, but before the deposit balance is due, this will not affect the deposit payment amount that is due (unless you cancel a product within a package, this would decrease the deposit balance required - However, a £25 + Vat admin fee will be payable to process the change (the fee may be higher if the change is to a flight) and this will added to your deposit balance. If you pay your low deposit and then add a product (such as non-depositable flights or certain attraction tickets) which requires full payment, this will need to be paid immediately – this does not affect the low deposit offer which will operate normally.

Top