Accessibility and Disability Services at Disney World Orlando and Universal Orlando

Orlando, Florida, is renowned as the "Theme Park Capital of the World," attracting millions of visitors from across the globe to its iconic attractions like Disney World Orlando and Universal Orlando Resort. While these parks are celebrated for their enchanting experiences, they also have many services in place to support the needs of visitors with disabilities. In this blog, we will delve into the accessibility and disability services provided by Disney World Orlando and Universal Orlando.

Disney World Orlando

Disney World Orlando stands as a beacon of inclusivity, exemplifying a commitment to ensuring a magical experience for all guests. The following accessibility features and services highlight the park's dedication to visitors with disabilities:

Accessible Attractions: Disney World Orlando provides an array of accessible attractions equipped with ride vehicles and transfer systems to accommodate various disabilities, ensuring that everyone can partake in the magic.

Disability Access Service (DAS): The Disability Access Service (DAS) offered by Disney allows guests with disabilities to bypass standard lines by providing return times, enabling them to explore other attractions while waiting for their turn.

Sensory-Friendly Services: Disney has taken remarkable strides in accommodating visitors with sensory sensitivities by establishing sensory rooms and offering sensory-friendly services, creating a more comfortable experience for those on the autism spectrum.

Sign Language Interpreters: Hard of hearing guests can request sign language interpreters for shows and attractions, removing communication barriers and enhancing their experience.

Accessibility Maps: Disney provides comprehensive accessibility maps, clearly outlining accessible routes, services, and facilities throughout the parks, ensuring that guests with disabilities can easily navigate their way through the magical landscape.

To arrange these services, head to guest relations located at the Magic Kingdom entrance. Alternatively, contact Disability Services at (407) 560-2547 or email disability.services@disneyparks.com prior to your visit.

Universal Orlando

Universal Orlando Resort is equally dedicated to making the magic accessible to all, offering a variety of features and services that cater to the diverse needs of guests with disabilities:

*Universal Attraction Assistance Pass: *Universal Orlando's Attraction Assistance Pass (AAP) is akin to Disney's DAS, allowing guests with disabilities to reserve ride times and access attractions without enduring the standard lines, thereby enhancing their overall park experience. Guests requesting an attraction queue accommodation must obtain the IBCCES Individual Accessibility Card (IAC) by registering at www.accessibilitycard.org within 30 days of their visit to the park. Read more here.

Accessible Attractions: Universal's attractions are thoughtfully designed to accommodate different disabilities, incorporating accessible ride vehicles, transfer systems, and loading procedures, ensuring a seamless and inclusive experience for all.

Universal's Ride Access System (Virtual Line): The Virtual Line system at Universal Orlando enables guests to reserve ride times, reducing the time spent waiting in line. This feature is particularly valuable to visitors with disabilities who may find extended waits challenging.

Assistance for Guests with Visual or Hearing Impairments: Universal Orlando goes above and beyond to provide for guests with visual or hearing impairments by offering assistive listening devices, sign language interpreters, and closed captioning for shows and attractions, ensuring an inclusive and enjoyable experience.

Sensory Inclusive Initiatives: Universal Orlando has thoughtfully incorporated sensory inclusive initiatives, such as sensory rooms and quiet areas, providing a sanctuary for guests who need a respite from the sensory stimulation of the parks.

To get support accessing this service, head to Universals Guest Services at the entry to the park. For more information, see the Accessibility information page here or contact Universal’s Guest Services here.

Disney World Orlando and Universal Orlando Resort have both set a commendable standard in the theme park industry for accessibility and disability services with these parks offering the opportunity for everyone to experience the magic, regardless of their abilities. If you are looking for an accessible villa for your stay, check it out here.